Companies aren’t asking whether AI will replace jobs anymore.
They’re deciding which departments AI will replace first.
In 2023, IBM publicly confirmed that nearly 7,800 HR and back-office roles may no longer require human employees, thanks to automation.
Other tech giants — including Google, Amazon, and Meta — are restructuring HR and support teams due to internal AI tools.
This is not a prediction. It’s already happening.
✅ IBM’s Shift: Stop Hiring Humans, Let AI Handle HR
IBM CEO Arvind Krishna said (in a Bloomberg interview):
IBM will pause hiring for roles AI can automate — mostly HR and back-office.
What does “pause hiring” mean?
- Vacant roles won’t be refilled
- Administrative + document-based tasks move to AI
- Humans kept only for strategic HR functions
These tasks are already automated by IBM’s internal AI platform:
| Routine HR Tasks (Going to AI) | Tasks AI Can’t Replace (Still Human) |
|---|---|
| Payroll data entry | Employee relationships & culture |
| Document generation | Conflict management |
| Leave & attendance requests | Leadership hiring decisions |
| Internal employee queries | Strategy and decision-making |
The IBM AI automates repetitive work, freeing HR to focus on human work.
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✅ Google Is Quietly Doing the Same
Google hasn’t announced a number like IBM, but here’s what’s happening:
- Layoffs across HR & recruiting teams in 2023–2024
- Increasing reliance on internal AI automation tools
- Prioritizing AI & efficiency over manual operations
A Google spokesperson confirmed that AI tools are being used to streamline internal workflows — meaning fewer repetitive HR tasks are handled by humans.
Because HR has repetitive, process-driven work that AI handles perfectly:
- FAQs
- Documentation
- Basic approvals
- Employee tickets
In AI terms, HR is structured, predictable, and rule-driven.
AI doesn’t get tired.
Doesn’t need breaks.
Works 24/7.
This is why CEOs are pushing automation.
✅ Automation Creates Different Jobs
IBM has started hiring for:
- AI Operations Specialists
- Workflow Automation Managers
- Prompt Engineers
- AI Training Analysts
So yes — AI replaces some jobs, but creates new AI-driven roles at higher skill levels.
The question isn’t “Will AI take jobs?”
It’s “Will your skills match the new jobs AI is creating?”
✅ What This Means for Employees
People who perform repetitive tasks are at risk.
People who perform strategic or creative tasks will grow.
The future belongs to people who can:
- Use AI tools
- Work with automation
- Move from execution → strategy
AI won’t replace humans.
But humans who use AI will replace humans who don’t.
Source : “Bloomberg: IBM to pause hiring for back-office jobs that AI could replace.” Bloomberg+2The Washington Post+2
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